What I do
I help SaaS companies build scalable Customer Success operations that accelerate product adoption, enhance customer experiences, and drive predictable revenue growth. I deliver strategic frameworks to ensure customers achieve early value, gain confidence in your platform, and become long-term growth drivers for your business.
My Story
With over 18 years of experience leading Customer Success (CS) and Customer Experience (CX) initiatives for high-growth SaaS organizations, I have developed and refined actionable frameworks to consistently achieve measurable outcomes. My methodology bridges strategy and execution, leveraging three interconnected pillars: Operational Excellence, establishing scalable and efficient customer operations; Proactive Engagement, anticipating customer needs with targeted, personalized strategies; and clearly defined Adoption Milestones, guiding customers seamlessly from onboarding to sustained value realization.
Contact
I'm always looking for new and exciting opportunities. Let's connect.
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